A virtual companion to give a personalised experience to users. Once the action is triggered through voice or text, using Natural Language Understanding algorithms, it understands the intent. It then goes through knowledge bases and/ or online results to come up with the desired answers.
The technologies used to build interactive bots vary according to the requirements. If needed these are built from scratch. Sometimes interactive bots are built using Google dialogflow or Azure QnA maker and LUIS or Alexa skill sets. These can be integrated into websites or applications and can provide analytics of chatbot conversation. Using interactive bot you can connect to a database and thus can easily retrieve the information by asking questions to a bot.